Some systems are experiencing issues

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https://www.keele.ac.uk/it/contactus/

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    23rd June 2024

    No incidents reported

    22nd June 2024

    No incidents reported

    21st June 2024

    No incidents reported

    20th June 2024

    eVision/SCIMS eVision Login issues

    We are currently investigating issues with logins to eVision - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with eVision is now resolved, if you are still having problems please contact the IT Service Desk.

    • 19th June 2024

    No incidents reported

    18th June 2024

    Turnitin Turnitin issues

    Our suppliers are currently investigating issues with Turnitin - During this time, you may experience slowness when navigating the service, when logging in, uploading submissions, and accessing Similarity Reports.

  • The issue with Turnitin is now resolved, if you are still having problems please contact the IT Service Desk.