Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Procurement System Maintenance

The procurement system will be unavailable from 8am until approximately 5pm on Saturday 22nd February due to maintenance.

31st March-4th April: Networks maintenance

IDS will be completing essential security work to network equipment throughout this week. Works will take place between 6am and 8am each morning in buildings across campus. A short outage on the wired and wireless network will occur while the work is being completed, which will last approximately five minutes. Please contact the IT Service Desk if you need further support after these works. 

Alma & Library Search

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 3rd May 23:00 BST Estimated End time: Saturday 3rd May 23:59 BST

Past Incidents

14th August 2024

Keele People

We are currently investigating issues with Keele People - our teams are working to resolve this as soon as possible.

  • The issue with Keele People is now resolved, if you are continuing to experience issues please contact the IT Service Desk - https://www.keele.ac.uk/it/contactus/ Thank you for your patience and we apologise for the inconvenience this issue has caused.

  • 13th August 2024

    No incidents reported

    12th August 2024

    Nutanix Frame Issues initiating new sessions for Frame VDI system

    We're currently experiencing issues creating new user sessions on the Nutanix Frame VDI environment and investigation is underway. Existing user sessions seem to be unaffected.

  • The issue with Nutanix Frame is now resolved and the service is operational again. Apologies for the inconvenience.

  • 11th August 2024

    No incidents reported

    10th August 2024

    No incidents reported