Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

University Network

Finance & HR

Learning & Student Systems

KLE - Blackboard

Operational

eVision/SCIMS

Operational

Training Portal

Operational

Keele Mobile App

Operational

Turnitin

Operational

Playback Lecture Capture

Operational

JupyterHub

Operational

Attendance System

Operational

My Keele Journey

Performance Issues

Timetable

Operational

Printing

Library Systems

Email & Collaboration

Remote Connection Services

University Service Desk

Virtual Desktop Infrastructure (VDI)

Stickied Incidents

11th October 2024

My Keele Journey Login issues with My Keele Journey

Our suppliers are currently investigating login issues with My Keele Journey.

Maintenance

Alma & Library Search

There is scheduled maintenance for Library Search and Alma this weekend:

Estimated Start time: Saturday 12th October 2024 11pm BST Estimated End time: Sunday 13th October 2024 1am BST

Past Incidents

16th August 2024

No incidents reported

15th August 2024

No incidents reported

14th August 2024

Keele People

We are currently investigating issues with Keele People - our teams are working to resolve this as soon as possible.

The issue with Keele People is now resolved, if you are continuing to experience issues please contact the IT Service Desk - https://www.keele.ac.uk/it/contactus/ Thank you for your patience and we apologise for the inconvenience this issue has caused.

13th August 2024

No incidents reported

12th August 2024

Nutanix Frame Issues initiating new sessions for Frame VDI system

We're currently experiencing issues creating new user sessions on the Nutanix Frame VDI environment and investigation is underway. Existing user sessions seem to be unaffected.

The issue with Nutanix Frame is now resolved and the service is operational again. Apologies for the inconvenience.