Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Alma & Library Search

Upcoming scheduled maintenance for Library Search and Alma:

Estimated Start time: Saturday 1st February 2025 23:00 GMT Estimated End time: Sunday 2nd February 2025 00:00 GMT

6th Feb: SSRS maintenance - system unavailable

The Keele Reporting Dashboard (SSRS) will be down for maintenance for 15-20 minutes on Thursday at around 4.45pm. IDS apologises for any inconvenience this causes. 

Past Incidents

4th January 2025

No incidents reported

3rd January 2025

Microsoft O365 Some users' searches may fail and provide no results in the Outlook desktop client and Outlook on the web

Some users attempting to perform searches in the Outlook desktop client and Outlook on the web may be intermittently impacted.

This is an issue on Microsoft's side which they are currently investigating.

They expect a fix by the end of January, the next update is due Friday, January 17, 2025 at 3:00 AM GMT

  • An update from Microsoft:

    "We've confirmed that our code fix to trigger our automated recover service to restart infrastructure supporting search functionality and clear errors has begun its deployment to the affected environments. We still anticipate that this should allow us to achieve full remediation by the end of January 2025, and we're monitoring its progress as we assess if this resolution can be expedited.

    Next update by: Friday, January 24, 2025 at 3:00 AM GMT"

  • 2nd January 2025

    No incidents reported

    1st January 2025

    No incidents reported

    31st December 2024

    No incidents reported