Some systems are experiencing issues

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Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    4th January 2025

    No incidents reported

    3rd January 2025

    Microsoft O365 Some users' searches may fail and provide no results in the Outlook desktop client and Outlook on the web

    Some users attempting to perform searches in the Outlook desktop client and Outlook on the web may be intermittently impacted.

    This is an issue on Microsoft's side which they are currently investigating.

    They expect a fix by the end of January, the next update is due Friday, January 17, 2025 at 3:00 AM GMT

  • An update from Microsoft:

    "We've confirmed that our code fix to trigger our automated recover service to restart infrastructure supporting search functionality and clear errors has begun its deployment to the affected environments. We still anticipate that this should allow us to achieve full remediation by the end of January 2025, and we're monitoring its progress as we assess if this resolution can be expedited.

    Next update by: Friday, January 24, 2025 at 3:00 AM GMT"

    • 2nd January 2025

    No incidents reported

    1st January 2025

    No incidents reported

    31st December 2024

    No incidents reported