Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    23rd July 2025

    No incidents reported

    22nd July 2025

    No incidents reported

    21st July 2025

    VPN Services VPN unavailable

    We are currently investigating issues with the VPN - our teams are working to resolve this as soon as possible.

  • The issue with the VPN is now resolved, if you are continuing to experience issues please contact the IT Service Desk - https://www.keele.ac.uk/it/contactus/ Thank you for your patience and we apologise for the inconvenience this issue has caused.

    • 20th July 2025

    No incidents reported

    19th July 2025

    No incidents reported

    18th July 2025

    Phones Disruption to campus Phone lines

    Following essential works to consolidate the University's telephone providers our teams continue to work with our suppliers to restore all university phone numbers.

    We apologize for the inconvenience and thank you for your continued patience and understanding.

  • Our Teams have now completed the work to restore university phone numbers. Thank you for your patience and we apologise for the inconvenience this issue has caused.