Some systems are experiencing issues

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Stickied Incidents

13th October 2025

Intermittent issues accessing some staff systems

We are currently investigating intermittent issues with access to some staff systems - our teams are working to resolve this as soon as possible.

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Past Incidents

    8th October 2025

    e-procurement eProcurement system unavailable

    Our suppliers are currently investigating issues with the e-procurement system.

    7th October 2025

    No incidents reported

    6th October 2025

    Library Catalog System Performance issues with Library System/Library Search

    We are currently investigating issues with the Library system including Library Search - our suppliers are working to resolve this as soon as possible.

  • The issue with the Library system/Library search is now resolved, if you are continuing to experience issues please contact the IT Service Desk - https://www.keele.ac.uk/it/contactus/ Thank you for your patience and we apologise for the inconvenience this issue has caused.

    • 5th October 2025

    No incidents reported

    4th October 2025

    No incidents reported

    3rd October 2025

    Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

    Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

    Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."