Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

30th September 2026

VPN Services VPN issues affecting Virgin Media & O2

We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.

  • Our suppliers have put a temporary work around in place which should improve VPN performance.

  • Maintenance
    Library Search, Rialto and Alma Maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 3rd October 11:00pm BST Estimated End time: Sunday 4th October 12:59pm BST

    Past Incidents

    13th November 2020

    No incidents reported

    12th November 2020

    KLE - Blackboard KLE Access Issues

    Some users are experiencing issues accessing students.keele.ac.uk

    There is a delay with the site loading, and some users are then unable to log-in.

    We are investigating these issues and hope the site will be available again shortly.

  • Access issues to the KLE have now been resolved.

    If you have any further issues accessing students.keele.ac.uk, please get in touch with the IT Service Desk

  • 11th November 2020

    No incidents reported

    10th November 2020

    No incidents reported

    9th November 2020

    No incidents reported