Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Essential networks maintenance

On Saturday 11th May between 8am and 10am Information and Digital Services will be carrying out essential maintenance work on our networks. During this upgrade period, the Visitor WiFi registration portal and the Magnet portal should be considered at risk.

Access to eduroam and all other network services should operate as normal during this upgrade. If you have difficulty accessing the network or the portals following this work, please contact the IT Service Desk by emailing it.service@keele.ac.uk

Past Incidents

14th March 2021

No incidents reported

13th March 2021

No incidents reported

12th March 2021

No incidents reported

11th March 2021

No incidents reported

10th March 2021

Microsoft O365 Performance issues on O365

Some users are experiencing delays with Microsoft Office 365 this morning. Microsoft have said they are aware of the issue which is affecting users in the UK, and are working to resolve it asap.

Apologies for any inconvenience this is causing for our Keele users this morning.

  • Update 12:28 - Microsoft have reported that these issues were due to a third party network supplier and have now been rectified. Users should begin to see a return to normal service.

    • 9th March 2021

    uPay system unavailable

    uPay, the system used when for topping up and purchasing items using your Keele Card, is currently unavailable.

    Students have reported being unable to log-in to the system. Users will be unable to top up cards or use the order ahead function to order items while the system is unavailable.

    Our provider, Uniware, are investigating this issue and hope to have the system back online shortly.

  • The uPay system should now be available again.