Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Library Search maintenance

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 5th July 23:00 BST

Estimated End time: Saturday 5th July 23:59 BST

8th July: CompSci lab machine service upgrade

IDS will be migrating the CompSci lab machine service to a new host system on Tuesday 8th July between 9am and 1pm. This work is being carried out to improve the security of the system and to support our digital transformation.

Past Incidents

9th March 2021

uPay system unavailable

uPay, the system used when for topping up and purchasing items using your Keele Card, is currently unavailable.

Students have reported being unable to log-in to the system. Users will be unable to top up cards or use the order ahead function to order items while the system is unavailable.

Our provider, Uniware, are investigating this issue and hope to have the system back online shortly.

  • The uPay system should now be available again.

  • 8th March 2021

    No incidents reported

    7th March 2021

    No incidents reported

    6th March 2021

    No incidents reported

    5th March 2021

    No incidents reported