VPN ServicesVPN issues affecting Virgin Media & O2
We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.
Our suppliers have put a temporary work around in place which should improve VPN performance.
Maintenance
Library Search, Rialto and Alma Maintenance
Upcoming scheduled maintenance for Library Search, Rialto and Alma:
Estimated Start time: Saturday 3rd October 11:00pm BST
Estimated End time: Sunday 4th October 12:59pm BST
Past Incidents
27th April 2021
Microsoft O365Microsoft Teams
Microsoft are aware of issues accessing Microsoft Teams & Audio/Video calls.
Users able to access Microsoft Teams may experience degraded performance with multiple features.
We'll update on the situation shortly.
Update 13:27 - Microsoft have reported that they have completed work to resolve these issues and users should now start seeing a return of service.
Update 13:05 - Microsoft have confirmed these issues are affecting users globally and they are working to resolve the issues. Keele users are having intermittent issues with accessing calls, using chat/comments, and with call quality.
26th April 2021
eVision/SCIMSIntermittent issues with Remote Apps
We are currently investigating issues some users are experiencing with Remote Apps, including the SCIMS client. Our team are looking into this and will work to resolve issues asap.
Update 11:47 - We believe these issues are now resolved. If you continue to have issues accessing any remote apps, including the SCIMS client, please get in touch with the IT Service Desk.
