Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
12th March: WiFi maintenance works

On 12th March at 4am Information & Digital Services will be patching our Wi-Fi network. This work is being carried out to secure and upgrade the Wi-Fi network. 

Work will be carried out to WiFi on campus and at Keele in Town. During this time you might notice some performance degradation but it will not be a full outage. Information & Digital Services apologise for any inconvenience this may cause.  

Past Incidents

29th April 2021

No incidents reported

28th April 2021

No incidents reported

27th April 2021

Microsoft O365 Microsoft Teams

Microsoft are aware of issues accessing Microsoft Teams & Audio/Video calls. Users able to access Microsoft Teams may experience degraded performance with multiple features.

We'll update on the situation shortly.

  • Update 13:27 - Microsoft have reported that they have completed work to resolve these issues and users should now start seeing a return of service.

  • Update 13:05 - Microsoft have confirmed these issues are affecting users globally and they are working to resolve the issues. Keele users are having intermittent issues with accessing calls, using chat/comments, and with call quality.

    • 26th April 2021

    eVision/SCIMS Intermittent issues with Remote Apps

    We are currently investigating issues some users are experiencing with Remote Apps, including the SCIMS client. Our team are looking into this and will work to resolve issues asap.

  • Update 11:47 - We believe these issues are now resolved. If you continue to have issues accessing any remote apps, including the SCIMS client, please get in touch with the IT Service Desk.

    • 25th April 2021

    No incidents reported