Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
23-29 April: Parabilis downtime

In order to update Parabilis with new finance codes, the system will be taken offline between the end of play on Tuesday 23rd April and Monday 29th April.

You will be unable to create any new baskets on Parabilis after 5pm on Tuesday 23rd April. The system will be available again for new baskets to be raised from Monday 29th April, and baskets should then be raised using new finance codes (see link below). Any baskets raised using old codes will be rejected.

View new finance codes - https://ssrs.kis.keele.ac.uk/Reports/report/Financial%20Reports/Bluqube%20Finance%20Codes

Invoices will need to be fully processed and receipted by the end of play on Friday 19th April to be paid w/c 22nd April. Any invoices approved after this date will not be paid until after the system upgrade is complete. You may continue to use Oracle Green Screens to raise sales invoices until 23rd April. Sales invoices should then be raised in BluQube from Monday 29th April when the system is launched. Invoices can be raised in BluQube by trained staff in your area or by your management accountants.

Essential Datacentre Maintenance

On Saturday 27th April starting at 9:00am, Information & Digital Services will be carrying out essential maintenance in our datacentres to migrate our virtualised infrastructure to a new network. There will be interruption to some services while this work is carried out. The status of services listed above will be updated on the day. Please see the staff intranet for a list of affected services.

We apologise for the inconvenience and expect normal service to resume by 9:00am on Sunday 28th April.

Past Incidents

29th April 2021

No incidents reported

28th April 2021

No incidents reported

27th April 2021

Microsoft O365 Microsoft Teams

Microsoft are aware of issues accessing Microsoft Teams & Audio/Video calls. Users able to access Microsoft Teams may experience degraded performance with multiple features.

We'll update on the situation shortly.

  • Update 13:27 - Microsoft have reported that they have completed work to resolve these issues and users should now start seeing a return of service.

  • Update 13:05 - Microsoft have confirmed these issues are affecting users globally and they are working to resolve the issues. Keele users are having intermittent issues with accessing calls, using chat/comments, and with call quality.

    • 26th April 2021

    eVision/SCIMS Intermittent issues with Remote Apps

    We are currently investigating issues some users are experiencing with Remote Apps, including the SCIMS client. Our team are looking into this and will work to resolve issues asap.

  • Update 11:47 - We believe these issues are now resolved. If you continue to have issues accessing any remote apps, including the SCIMS client, please get in touch with the IT Service Desk.

    • 25th April 2021

    No incidents reported