All systems are operational

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
ProQuest eBook Maintenance

ProQuest eBook Central, one of our eBook platforms, will be unavailable between 3pm and 11pm on Saturday 26 June whilst the supplier carries out maintenance work.

Apologies for any inconvenience this causes.

Vodafone Work - Potential Disruption

Inbound calls to the University may be disrupted on Tuesday 6 July while Vodafone carry out maintenance work.

This service disruption may be experienced between 10pm and 10.30pm. If callers experience issues then redialling should resolve the issue. Apologies for any inconvenience this causes.

CMS Maintenance

Maintenance work to the University's content management system (CMS), the back-end of the University website, will be taking place over the weekend of 10 and 11 July.

The CMS and University website will both remain accessible throughout this period, but updates won't publish until the work is completed. This work will also prevent updates scheduled to publish during this time from being made live.

Apologies for any inconvenience this causes.

KLE unavailable - change to hosting

The KLE will be unavailable between 5pm on Friday 16 July and start of business on Wednesday 21 July whilst our provider moves the system to being hosted in the Cloud.

Staff and students will be unable to access the system during this time.

Colleagues can find out more about this move on the staff intranet.

Past Incidents

10th June 2021

No incidents reported

9th June 2021

No incidents reported

8th June 2021

Turnitin Turnitin unavailable

Turnitin is currently unavailable - the supplier are working to resolve the issues with the system. Apologies for any inconvenience this is causing for our users.

  • Update 12:57 - Keele users are seeing a return to service

  • Update 12:25 - Turnitin have confirmed that users will see a return to service shortly.

  • Update 12:04 - It's believed this issue is as a result of issues with the content distribution network, fastly, which has also caused outages on major websites including gov.uk.

    Fastly has reported it has applied a fix which should mean a return to service shortly.

  • 7th June 2021

    No incidents reported

    6th June 2021

    No incidents reported