VPN ServicesVPN issues affecting Virgin Media & O2
We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.
Our suppliers have put a temporary work around in place which should improve VPN performance.
Maintenance
Library Search, Rialto and Alma Maintenance
Upcoming scheduled maintenance for Library Search, Rialto and Alma:
Estimated Start time: Saturday 3rd October 11:00pm BST
Estimated End time: Sunday 4th October 12:59pm BST
Past Incidents
25th August 2021
No incidents reported
24th August 2021
University Service Desk ToolTOPDesk Partial Outages
We are seeing issues with TOPDesk at the moment, there may be a delay in response to your enquiry. TOPDesk are working to resolve the issue as soon as possible.
23rd August 2021
No incidents reported
22nd August 2021
No incidents reported
21st August 2021
No incidents reported
20th August 2021
TOPDesk
We're experiencing issues with our TOPDesk service desk system - the suppliers have been notified and working on a fix.
Normal services have resumed.
TOPDesk is still down this morning, our supplier is investigating and we will update shortly. Apologies for the inconvenience.
VPN ServicesVPN connections issues
We are currently experiencing connection issues with the VPN.
We are working to resolve these issues as soon as possible and apologise for any inconvenience this is causing our colleagues.
Normal service has resumed.
We have been informed that Sky appears to have now resolved the problem.
We are aware this is affecting Sky Broadband due to a network fault their end. Please keep an eye on the status dashboard for updates.
