Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Past Incidents

    23rd June 2022

    No incidents reported

    22nd June 2022

    No incidents reported

    21st June 2022

    University Service Desk Tool TOPdesk

    We're experiencing issues with our TOPdesk service desk system - the suppliers are currently investigating this.

  • We believe the issue with Topdesk is now fully resolved. If you are still having problems please contact the IT Service Desk.

  • We believe the issue with receiving email into Topdesk is now resolved. We will continue to monitor to ensure things are fully restored.

  • We are continuing to have issues with receiving email into Topdesk which is leading to a delay in replies to support emails. Topdesk are continuing to investigate this issue.

    You can still contact us or search for answers to issues by going to Self Service - https://servicedesk.keele.ac.uk/ in a web browser. When logged in you can search for an answer or contact us by clicking on the IT Tile and then the IT Service Desk Tile, selecting Report an issue or I have a question. To track any responses to your support call and add more information just click on the My Self Service tile on the main page and click My Requests.

  • We are still seeing some issues with Topdesk related to email being imported into Keele Topdesk. Topdesk are continuing to investigate this issue.

  • Topdesk's content provider have now applied a fix and are monitoring this to confirm resolved. Keele Topdesk appears to be currently working again.

    • 20th June 2022

    No incidents reported

    19th June 2022

    No incidents reported