Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
23-29 April: Parabilis downtime

In order to update Parabilis with new finance codes, the system will be taken offline between the end of play on Tuesday 23rd April and Monday 29th April.

You will be unable to create any new baskets on Parabilis after 5pm on Tuesday 23rd April. The system will be available again for new baskets to be raised from Monday 29th April, and baskets should then be raised using new finance codes (see link below). Any baskets raised using old codes will be rejected.

View new finance codes - https://ssrs.kis.keele.ac.uk/Reports/report/Financial%20Reports/Bluqube%20Finance%20Codes

Invoices will need to be fully processed and receipted by the end of play on Friday 19th April to be paid w/c 22nd April. Any invoices approved after this date will not be paid until after the system upgrade is complete. You may continue to use Oracle Green Screens to raise sales invoices until 23rd April. Sales invoices should then be raised in BluQube from Monday 29th April when the system is launched. Invoices can be raised in BluQube by trained staff in your area or by your management accountants.

Past Incidents

23rd June 2022

No incidents reported

22nd June 2022

No incidents reported

21st June 2022

University Service Desk Tool TOPdesk

We're experiencing issues with our TOPdesk service desk system - the suppliers are currently investigating this.

  • We believe the issue with Topdesk is now fully resolved. If you are still having problems please contact the IT Service Desk.

  • We believe the issue with receiving email into Topdesk is now resolved. We will continue to monitor to ensure things are fully restored.

  • We are continuing to have issues with receiving email into Topdesk which is leading to a delay in replies to support emails. Topdesk are continuing to investigate this issue.

    You can still contact us or search for answers to issues by going to Self Service - https://servicedesk.keele.ac.uk/ in a web browser. When logged in you can search for an answer or contact us by clicking on the IT Tile and then the IT Service Desk Tile, selecting Report an issue or I have a question. To track any responses to your support call and add more information just click on the My Self Service tile on the main page and click My Requests.

  • We are still seeing some issues with Topdesk related to email being imported into Keele Topdesk. Topdesk are continuing to investigate this issue.

  • Topdesk's content provider have now applied a fix and are monitoring this to confirm resolved. Keele Topdesk appears to be currently working again.

    • 20th June 2022

    No incidents reported

    19th June 2022

    No incidents reported