Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Essential networks maintenance

On Saturday 11th May between 8am and 10am Information and Digital Services will be carrying out essential maintenance work on our networks. During this upgrade period, the Visitor WiFi registration portal and the Magnet portal should be considered at risk.

Access to eduroam and all other network services should operate as normal during this upgrade. If you have difficulty accessing the network or the portals following this work, please contact the IT Service Desk by emailing it.service@keele.ac.uk

Past Incidents

26th June 2022

No incidents reported

25th June 2022

No incidents reported

24th June 2022

No incidents reported

23rd June 2022

No incidents reported

22nd June 2022

No incidents reported

21st June 2022

University Service Desk Tool TOPdesk

We're experiencing issues with our TOPdesk service desk system - the suppliers are currently investigating this.

  • We believe the issue with Topdesk is now fully resolved. If you are still having problems please contact the IT Service Desk.

  • We believe the issue with receiving email into Topdesk is now resolved. We will continue to monitor to ensure things are fully restored.

  • We are continuing to have issues with receiving email into Topdesk which is leading to a delay in replies to support emails. Topdesk are continuing to investigate this issue.

    You can still contact us or search for answers to issues by going to Self Service - https://servicedesk.keele.ac.uk/ in a web browser. When logged in you can search for an answer or contact us by clicking on the IT Tile and then the IT Service Desk Tile, selecting Report an issue or I have a question. To track any responses to your support call and add more information just click on the My Self Service tile on the main page and click My Requests.

  • We are still seeing some issues with Topdesk related to email being imported into Keele Topdesk. Topdesk are continuing to investigate this issue.

  • Topdesk's content provider have now applied a fix and are monitoring this to confirm resolved. Keele Topdesk appears to be currently working again.