Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
23-29 April: Parabilis downtime

In order to update Parabilis with new finance codes, the system will be taken offline between the end of play on Tuesday 23rd April and Monday 29th April.

You will be unable to create any new baskets on Parabilis after 5pm on Tuesday 23rd April. The system will be available again for new baskets to be raised from Monday 29th April, and baskets should then be raised using new finance codes (see link below). Any baskets raised using old codes will be rejected.

View new finance codes - https://ssrs.kis.keele.ac.uk/Reports/report/Financial%20Reports/Bluqube%20Finance%20Codes

Invoices will need to be fully processed and receipted by the end of play on Friday 19th April to be paid w/c 22nd April. Any invoices approved after this date will not be paid until after the system upgrade is complete. You may continue to use Oracle Green Screens to raise sales invoices until 23rd April. Sales invoices should then be raised in BluQube from Monday 29th April when the system is launched. Invoices can be raised in BluQube by trained staff in your area or by your management accountants.

Essential Datacentre Maintenance

UPDATE: Unfortunately due to unforeseen networking issues we have experienced significant delays with this work. Work will continue tomorrow (Sunday 28th April) and the aforementioned services will be affected. We will endeavour to restore full service by 8:30am on Monday 29th April. We apologise for the inconvenience.

On Saturday 27th April starting at 9:00am, Information & Digital Services will be carrying out essential maintenance in our datacentres to migrate our virtualised infrastructure to a new network. There will be interruption to some services while this work is carried out. The status of services listed above will be updated on the day. Please see the staff intranet for a list of affected services.

We apologise for the inconvenience and expect normal service to resume by 9:00am on Sunday 28th April.

Past Incidents

26th January 2023

No incidents reported

25th January 2023

Microsoft O365 O365 Issues

There are on-going worldwide issues currently with O365 - Microsoft are currently investigating. Microsoft has notified us that the following services are being impacted, which large numbers of users are unable to access: -Microsoft Teams -Exchange Online -Outlook -SharePoint Online -OneDrive for Business -Microsoft Graph

  • We believe systems are back to normal for Keele users on O365 - if you experience further issues, please contact the IT Service Desk.

  • Microsoft has rolled back a configuration change on their network and is monitoring the situation.

  • Microsoft has identified the root cause of the issues experienced and is working to resolve this ASAP.

  • We are seeing some services for O365 now returning for Keele users, if you are unable to access a service, please try again. We'll keep updating as and when we know more.

  • 24th January 2023

    No incidents reported

    23rd January 2023

    No incidents reported

    22nd January 2023

    No incidents reported