Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
23-29 April: Parabilis downtime

In order to update Parabilis with new finance codes, the system will be taken offline between the end of play on Tuesday 23rd April and Monday 29th April.

You will be unable to create any new baskets on Parabilis after 5pm on Tuesday 23rd April. The system will be available again for new baskets to be raised from Monday 29th April, and baskets should then be raised using new finance codes (see link below). Any baskets raised using old codes will be rejected.

View new finance codes - https://ssrs.kis.keele.ac.uk/Reports/report/Financial%20Reports/Bluqube%20Finance%20Codes

Invoices will need to be fully processed and receipted by the end of play on Friday 19th April to be paid w/c 22nd April. Any invoices approved after this date will not be paid until after the system upgrade is complete. You may continue to use Oracle Green Screens to raise sales invoices until 23rd April. Sales invoices should then be raised in BluQube from Monday 29th April when the system is launched. Invoices can be raised in BluQube by trained staff in your area or by your management accountants.

Essential Datacentre Maintenance

UPDATE: Unfortunately due to unforeseen networking issues we have experienced significant delays with this work. Work will continue tomorrow (Sunday 28th April) and the aforementioned services will be affected. We will endeavour to restore full service by 8:30am on Monday 29th April. We apologise for the inconvenience.

On Saturday 27th April starting at 9:00am, Information & Digital Services will be carrying out essential maintenance in our datacentres to migrate our virtualised infrastructure to a new network. There will be interruption to some services while this work is carried out. The status of services listed above will be updated on the day. Please see the staff intranet for a list of affected services.

We apologise for the inconvenience and expect normal service to resume by 9:00am on Sunday 28th April.

Past Incidents

21st January 2023

No incidents reported

20th January 2023

No incidents reported

19th January 2023

No incidents reported

18th January 2023

No incidents reported

17th January 2023

No incidents reported

16th January 2023

Turnitin Turnitin Issues

Turnitin UK are currently reporting performance issues, submissions should still be possible.

Message below from Turnitin - for further updates please see https://turnitin.statuspage.io/

Investigating - We’ve run into some issues.

Due to an unexpected service incident, users of Turnitin and Turnitin UK may be experiencing issues with slowness when opening Similarity Reports, and receiving errors when attempting to grade or add feedback.

Users accessing these services via an integration may also be affected.

We invite you to track the progress of this incident while we work to bring the service back to optimum health. Jan 16, 2023 - 02:59 PST

  • Turnitin have advised that the performance issues are now resolved.

    Update from Turnitin:

    Resolved - We’ve fixed it!

    Due to an unexpected service incident, you may have experienced intermittent access issues and slowness when opening Similarity Reports, as well as received errors when attempting to grade, or add feedback in Turnitin and Turnitin UK today. Users accessing these services via an integration may also have been affected. We are pleased to advise that service has been restored.

    The incident occurred between the following times:

    PST: January 16th 02:19 - January 16th 07:31 GMT: January 16th 10:19 - January 16th 15:31 AEDT: January 16th 21:19 - January 17th 02:31

    We regret any inconvenience this may have caused if you were impacted by today’s incident. Jan 16, 07:53 PST