Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    1st May 2024

    No incidents reported

    30th April 2024

    My Keele Journey My Keele Journey Unavailable

    We are currently investigating issues with My Keele Journey - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with My Keele Journey is now resolved, if you are still having problems please contact the IT Service Desk.

    • 29th April 2024

    Students unable to check-in and view the Timetable on the App

    We are currently investigating issues with accessing the timetable and checking into classes on the Keele app - teams are working to resolve this as soon as possible. You can still access your timetable by going to mytimetable.keele.ac.uk in a web browser.

    if you were unable to check-in due to these issues, please create an absence request using the My Absences tile using the Absence type of 'Present - Unable to check-in with device

    Our apologies for any inconvenience caused.

  • The issue with check-in and viewing timetables on the Keele App is now resolved, if you are still having problems please contact the IT Service Desk.

    • Student Printing unavailable

    We are currently investigating issues with student printers - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with student printing is now resolved, if you are still having problems printing please contact the IT Service Desk.

    • Filestores Network drive issues

    We are currently investigating issues with the network/filestores/z:drives - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with the network/filestores/z:drives is now resolved, if you are still having problems please restart your device in the first instance. If you are still then unable to access the drive please contact the IT Service Desk.

  • We are still seeing some issues with network/filestores/z:drives - teams are continuing to work to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with the network/filestores/z:drives is now resolved, if you are still having problems please restart your device in the first instance. If you are still then unable to access the drive please contact the IT Service Desk.

    • 28th April 2024

    No incidents reported

    27th April 2024

    Network Connectivity Issues

    We are currently investigating network connectivity issues on campus - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused. Please check back here for updates.

  • The network problems have now been resolved. We apologise for any inconvenience this may have caused. Should you continue to encounter issues, please restart your device and reconnect to the network.

  • Students should now be able to connect devices to eduroam. Should you continue to encounter issues connecting, please restart your device and reconnect to the eduroam network.

    We are continuing to work on fully restoring the network and will provide a further update when this is resolved.

  • Our Teams are continuing to work on resolving the network connectivity issues on campus, we will continue to provide updates on the status of this outage.