Keele University - Information and Digital Services

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

From Microsoft: "A recent service update contained a code regression that caused impact.

We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

1st October 2025

Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

The issue with the FMHS timetables has now been resolved.

Past Incidents

21st January 2021

No incidents reported

20th January 2021

KLE - Blackboard Issues accessing KLE

Some users are having issues accessing the KLE this morning.

We are currently investigating this and will work to resolve problems asap.

Apologies for any inconvenience this is causing.

The Blackboard system is now stable and operational - we are identifying the fault which caused this out.

19th January 2021

finance Finance systems unavailable

We are investigating issues some colleagues are experiencing with accessing the finance systems.

We will have the systems available again as soon as possible, apologies for any inconvenience this is causing.

This issue has now been resolved. If you continue to have issues accessing the finance systems, please get in touch with the IT Service Desk by emailing it.service@keele.ac.uk

Invalid Security Certificate error on some Keele sites

Information & Digital Services (IDS) has been made aware of an issue which is affecting various websites run by the University.

The issue is causing some websites to fail to load on certain browsers. This is due to a security certificate which enables access to the site being withdrawn by the provider.

IDS are working to establish which sites are affected by this and to implement a new certificate to resume access.

If you see an error message, please try again later as we are working to resolve the issue asap.

This issue is known to be affecting those using Google Chrome, but may also become an issue on other internet browsers – eg. Safari, Firefox, Microsoft Edge – as they update.

IDS apologises for any inconvenience this is causing and wants to reassure colleagues that we are working to resolve the issue as soon as possible.

We have now resolved this issue by reassigning security certificates where necessary. Please contact the IT Service Desk if you continue to have issues accessing any systems or services.

18th January 2021

Microsoft O365 Issues with Microsoft Teams Chats & Posts

Microsoft has confirmed it is investigating issues with chats and posts in Microsoft Teams this morning.

The fault is causing some Teams chat messages and posts to fail. This is a widespread issue affecting users across the platform. If you get a 'message failed to send' error, please retry sending your message.