Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
23-29 April: Parabilis downtime

In order to update Parabilis with new finance codes, the system will be taken offline between the end of play on Tuesday 23rd April and Monday 29th April.

You will be unable to create any new baskets on Parabilis after 5pm on Tuesday 23rd April. The system will be available again for new baskets to be raised from Monday 29th April, and baskets should then be raised using new finance codes (see link below). Any baskets raised using old codes will be rejected.

View new finance codes - https://ssrs.kis.keele.ac.uk/Reports/report/Financial%20Reports/Bluqube%20Finance%20Codes

Invoices will need to be fully processed and receipted by the end of play on Friday 19th April to be paid w/c 22nd April. Any invoices approved after this date will not be paid until after the system upgrade is complete. You may continue to use Oracle Green Screens to raise sales invoices until 23rd April. Sales invoices should then be raised in BluQube from Monday 29th April when the system is launched. Invoices can be raised in BluQube by trained staff in your area or by your management accountants.

Library Search and Alma Maintenance

Library Search and Alma will be unavailable for routine maintenance on Saturday 4th May 2024 between 11pm and Midnight.

Past Incidents

14th March 2021

No incidents reported

13th March 2021

No incidents reported

12th March 2021

No incidents reported

11th March 2021

No incidents reported

10th March 2021

Microsoft O365 Performance issues on O365

Some users are experiencing delays with Microsoft Office 365 this morning. Microsoft have said they are aware of the issue which is affecting users in the UK, and are working to resolve it asap.

Apologies for any inconvenience this is causing for our Keele users this morning.

  • Update 12:28 - Microsoft have reported that these issues were due to a third party network supplier and have now been rectified. Users should begin to see a return to normal service.

    • 9th March 2021

    uPay system unavailable

    uPay, the system used when for topping up and purchasing items using your Keele Card, is currently unavailable.

    Students have reported being unable to log-in to the system. Users will be unable to top up cards or use the order ahead function to order items while the system is unavailable.

    Our provider, Uniware, are investigating this issue and hope to have the system back online shortly.

  • The uPay system should now be available again.