Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Library Search maintenance

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 5th July 23:00 BST

Estimated End time: Saturday 5th July 23:59 BST

8th July: CompSci lab machine service upgrade

IDS will be migrating the CompSci lab machine service to a new host system on Tuesday 8th July between 9am and 1pm. This work is being carried out to improve the security of the system and to support our digital transformation.

Past Incidents

14th April 2021

uPay login issues

We have received reports that some users are experiencing issues accessing uPay.

This means that users may have trouble paying for items using their Keele Cards or adding money via the app.

We hope this issue will be resolved soon and apologise for any inconvenience caused.

  • This issue should now be resolved - if you are still experiencing issues, please try restarting your device, and if you continue having issues after this point, please contact the IT Service Desk by emailing it.service@keele.ac.uk

  • 13th April 2021

    No incidents reported

    12th April 2021

    No incidents reported

    11th April 2021

    No incidents reported

    10th April 2021

    No incidents reported