Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
23-29 April: Parabilis downtime

In order to update Parabilis with new finance codes, the system will be taken offline between the end of play on Tuesday 23rd April and Monday 29th April.

You will be unable to create any new baskets on Parabilis after 5pm on Tuesday 23rd April. The system will be available again for new baskets to be raised from Monday 29th April, and baskets should then be raised using new finance codes (see link below). Any baskets raised using old codes will be rejected.

View new finance codes - https://ssrs.kis.keele.ac.uk/Reports/report/Financial%20Reports/Bluqube%20Finance%20Codes

Invoices will need to be fully processed and receipted by the end of play on Friday 19th April to be paid w/c 22nd April. Any invoices approved after this date will not be paid until after the system upgrade is complete. You may continue to use Oracle Green Screens to raise sales invoices until 23rd April. Sales invoices should then be raised in BluQube from Monday 29th April when the system is launched. Invoices can be raised in BluQube by trained staff in your area or by your management accountants.

Essential Datacentre Maintenance

On Saturday 27th April starting at 9:00am, Information & Digital Services will be carrying out essential maintenance in our datacentres to migrate our virtualised infrastructure to a new network. There will be interruption to some services while this work is carried out. The status of services listed above will be updated on the day. Please see the staff intranet for a list of affected services.

We apologise for the inconvenience and expect normal service to resume by 9:00am on Sunday 28th April.

Past Incidents

19th April 2021

No incidents reported

18th April 2021

No incidents reported

17th April 2021

No incidents reported

16th April 2021

WiFi WiFi issues in Barnes accommodation

We are investigating the cause of a WiFi outage which occurred unexpectedly last night in Barnes accommodation.

Some students are still experiencing issues accessing eduroam this morning, and one of our technicians is currently on site working to resolve the issue.

We apologise for any inconvenience this is causing to our students.

  • Update 09:09 - We believe this issue is now resolved. If you have any further issues please report them to the IT Service Desk.

  • Update 08:30 - This outage may also be affecting Keele Day Nursery and the Accommodation Office at Barnes.

  • 15th April 2021

    No incidents reported

    14th April 2021

    uPay login issues

    We have received reports that some users are experiencing issues accessing uPay.

    This means that users may have trouble paying for items using their Keele Cards or adding money via the app.

    We hope this issue will be resolved soon and apologise for any inconvenience caused.

  • This issue should now be resolved - if you are still experiencing issues, please try restarting your device, and if you continue having issues after this point, please contact the IT Service Desk by emailing it.service@keele.ac.uk