Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Essential networks maintenance

On Saturday 11th May between 8am and 10am Information and Digital Services will be carrying out essential maintenance work on our networks. During this upgrade period, the Visitor WiFi registration portal and the Magnet portal should be considered at risk.

Access to eduroam and all other network services should operate as normal during this upgrade. If you have difficulty accessing the network or the portals following this work, please contact the IT Service Desk by emailing it.service@keele.ac.uk

Past Incidents

18th April 2021

No incidents reported

17th April 2021

No incidents reported

16th April 2021

WiFi WiFi issues in Barnes accommodation

We are investigating the cause of a WiFi outage which occurred unexpectedly last night in Barnes accommodation.

Some students are still experiencing issues accessing eduroam this morning, and one of our technicians is currently on site working to resolve the issue.

We apologise for any inconvenience this is causing to our students.

  • Update 09:09 - We believe this issue is now resolved. If you have any further issues please report them to the IT Service Desk.

  • Update 08:30 - This outage may also be affecting Keele Day Nursery and the Accommodation Office at Barnes.

    • 15th April 2021

    No incidents reported

    14th April 2021

    uPay login issues

    We have received reports that some users are experiencing issues accessing uPay.

    This means that users may have trouble paying for items using their Keele Cards or adding money via the app.

    We hope this issue will be resolved soon and apologise for any inconvenience caused.

  • This issue should now be resolved - if you are still experiencing issues, please try restarting your device, and if you continue having issues after this point, please contact the IT Service Desk by emailing it.service@keele.ac.uk