Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

12th May 2025

SPSS Licensing issues on Campus

We are currently working with our suppliers to resolve an issue with accessing SPSS on campus computers, students are still able to install SPSS on a personal device by going to selfservice.keele.ac.uk in a web browser and searching for SPSS to request SPSS for their personal device.

Past Incidents

6th April 2022

Turnitin Turnitin performance issues 06/04/2022

Turnitin have reported an ongoing issue regarding an error message users may see when marking assignments using the tool.

Turnitin have said: Users of Turnitin and Turnitin UK may still be intermittently receiving the “Pool "ev-app-yang-POOL" is down” error when viewing submissions. Users of these services may also experience intermittent slowness and/or freezing when applying QuickMarks or commenting on a submission.

In order to restore full service functionality, we will be undertaking an emergency maintenance on April 6th. It is expected to last for 1 hour at 11am on Wednesday 6th April.

  • Update 13.48: Turnitin have now confirmed the system should be back up and running.

  • Update 12:40: Turnitin have confirmed the emergency maintenance is overrunning. Apologies for any inconvenience this is causing for our colleagues

  • Updates from Turnitin will be posted on their status page - https://turnitin.statuspage.io/incidents/7pw0h0rsfygv

    • 5th April 2022

    No incidents reported

    4th April 2022

    No incidents reported

    3rd April 2022

    No incidents reported

    2nd April 2022

    No incidents reported