Some systems are experiencing issues

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Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    9th April 2022

    No incidents reported

    8th April 2022

    No incidents reported

    7th April 2022

    No incidents reported

    6th April 2022

    Turnitin Turnitin performance issues 06/04/2022

    Turnitin have reported an ongoing issue regarding an error message users may see when marking assignments using the tool.

    Turnitin have said: Users of Turnitin and Turnitin UK may still be intermittently receiving the “Pool "ev-app-yang-POOL" is down” error when viewing submissions. Users of these services may also experience intermittent slowness and/or freezing when applying QuickMarks or commenting on a submission.

    In order to restore full service functionality, we will be undertaking an emergency maintenance on April 6th. It is expected to last for 1 hour at 11am on Wednesday 6th April.

  • Update 13.48: Turnitin have now confirmed the system should be back up and running.

  • Update 12:40: Turnitin have confirmed the emergency maintenance is overrunning. Apologies for any inconvenience this is causing for our colleagues

  • Updates from Turnitin will be posted on their status page - https://turnitin.statuspage.io/incidents/7pw0h0rsfygv

    • 5th April 2022

    No incidents reported