Upcoming scheduled maintenance for Library Search, Rialto and Alma:
Estimated Start time: Saturday 5th July 23:00 BST
Estimated End time: Saturday 5th July 23:59 BST
8th July: CompSci lab machine service upgrade
IDS will be migrating the CompSci lab machine service to a new host system on Tuesday 8th July between 9am and 1pm. This work is being carried out to improve the security of the system and to support our digital transformation.
Past Incidents
22nd June 2022
No incidents reported
21st June 2022
University Service Desk ToolTOPdesk
We're experiencing issues with our TOPdesk service desk system - the suppliers are currently investigating this.
We believe the issue with Topdesk is now fully resolved. If you are still having problems please contact the IT Service Desk.
We believe the issue with receiving email into Topdesk is now resolved. We will continue to monitor to ensure things are fully restored.
We are continuing to have issues with receiving email into Topdesk which is leading to a delay in replies to support emails. Topdesk are continuing to investigate this issue.
You can still contact us or search for answers to issues by going to Self Service - https://servicedesk.keele.ac.uk/ in a web browser. When logged in you can search for an answer or contact us by clicking on the IT Tile and then the IT Service Desk Tile, selecting Report an issue or I have a question. To track any responses to your support call and add more information just click on the My Self Service tile on the main page and click My Requests.
We are still seeing some issues with Topdesk related to email being imported into Keele Topdesk. Topdesk are continuing to investigate this issue.
Topdesk's content provider have now applied a fix and are monitoring this to confirm resolved. Keele Topdesk appears to be currently working again.
