Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
28th May: Internet upgrade preparation works

IDS will be preparing our internet systems for upgrades on Tuesday 28th May from 6am-8.30am. During this time, the service will not be fully resilient and should be considered at risk. Please contact the IT Service Desk if you have difficulties connecting to the internet after this upgrade window.

Past Incidents

11th January 2023

Attendance System Attendance System unavailable during maintenance

Attendance System unavailable during maintenance commencing at 15:30. Estimated duration of outage: 2 hours

10th January 2023

SATH Network

Users at the SATH Campus are currently experiencing connectivity issues with the supplier of the network on-site. Keele are awaiting on further information from the network provider.

  • The issue has now been resolved.

    • JISCMail Issues

    JISCMail are reporting issues across a number of maillists - Jisc are working to resolve the issues, with updates on the service at their twitter feed. https://twitter.com/jiscmailhelp

  • This has now been resolved, please see below from JiscMail: "We are pleased to inform you that, as of 14:00hrs on Wednesday, 11 January 2023, we believe the root cause of the issue (the blacklisting) to have been resolved, and are in the process of resubscribing all affected users. We expect this to be completed by no later than 17:00hrs on Wednesday, 11 January 2023. Despite these issues having been addressed, subscribers and list owners may continue to recieve error messages that have been "queued" by mail servers outside of our direct control. These are expected to have fully cleared by Friday, 13 January 2023. We apologise for any inconvenience caused during this time."

  • Latest from Jiscmail "Update: The root cause of the deliverability issues has been identified and corrected, however a number of users may have found themselves unsubscribed from their selected lists. We're working hard to get this rectified, and more info will follow shortly."

    • 9th January 2023

    No incidents reported

    8th January 2023

    No incidents reported

    7th January 2023

    No incidents reported