Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Essential networks maintenance

On Saturday 11th May between 8am and 10am Information and Digital Services will be carrying out essential maintenance work on our networks. During this upgrade period, the Visitor WiFi registration portal and the Magnet portal should be considered at risk.

Access to eduroam and all other network services should operate as normal during this upgrade. If you have difficulty accessing the network or the portals following this work, please contact the IT Service Desk by emailing it.service@keele.ac.uk

Past Incidents

16th January 2023

Turnitin Turnitin Issues

Turnitin UK are currently reporting performance issues, submissions should still be possible.

Message below from Turnitin - for further updates please see https://turnitin.statuspage.io/

Investigating - We’ve run into some issues.

Due to an unexpected service incident, users of Turnitin and Turnitin UK may be experiencing issues with slowness when opening Similarity Reports, and receiving errors when attempting to grade or add feedback.

Users accessing these services via an integration may also be affected.

We invite you to track the progress of this incident while we work to bring the service back to optimum health. Jan 16, 2023 - 02:59 PST

  • Turnitin have advised that the performance issues are now resolved.

    Update from Turnitin:

    Resolved - We’ve fixed it!

    Due to an unexpected service incident, you may have experienced intermittent access issues and slowness when opening Similarity Reports, as well as received errors when attempting to grade, or add feedback in Turnitin and Turnitin UK today. Users accessing these services via an integration may also have been affected. We are pleased to advise that service has been restored.

    The incident occurred between the following times:

    PST: January 16th 02:19 - January 16th 07:31 GMT: January 16th 10:19 - January 16th 15:31 AEDT: January 16th 21:19 - January 17th 02:31

    We regret any inconvenience this may have caused if you were impacted by today’s incident. Jan 16, 07:53 PST

  • 15th January 2023

    No incidents reported

    14th January 2023

    No incidents reported

    13th January 2023

    No incidents reported

    12th January 2023

    No incidents reported

    11th January 2023

    Attendance System Attendance System unavailable during maintenance

    Attendance System unavailable during maintenance commencing at 15:30. Estimated duration of outage: 2 hours