Some systems are experiencing issues

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Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    14th January 2023

    No incidents reported

    13th January 2023

    No incidents reported

    12th January 2023

    No incidents reported

    11th January 2023

    Attendance System Attendance System unavailable during maintenance

    Attendance System unavailable during maintenance commencing at 15:30. Estimated duration of outage: 2 hours

    10th January 2023

    SATH Network

    Users at the SATH Campus are currently experiencing connectivity issues with the supplier of the network on-site. Keele are awaiting on further information from the network provider.

  • The issue has now been resolved.

    • JISCMail Issues

    JISCMail are reporting issues across a number of maillists - Jisc are working to resolve the issues, with updates on the service at their twitter feed. https://twitter.com/jiscmailhelp

  • This has now been resolved, please see below from JiscMail: "We are pleased to inform you that, as of 14:00hrs on Wednesday, 11 January 2023, we believe the root cause of the issue (the blacklisting) to have been resolved, and are in the process of resubscribing all affected users. We expect this to be completed by no later than 17:00hrs on Wednesday, 11 January 2023. Despite these issues having been addressed, subscribers and list owners may continue to recieve error messages that have been "queued" by mail servers outside of our direct control. These are expected to have fully cleared by Friday, 13 January 2023. We apologise for any inconvenience caused during this time."

  • Latest from Jiscmail "Update: The root cause of the deliverability issues has been identified and corrected, however a number of users may have found themselves unsubscribed from their selected lists. We're working hard to get this rectified, and more info will follow shortly."