Some systems are experiencing issues

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Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    19th January 2023

    No incidents reported

    18th January 2023

    No incidents reported

    17th January 2023

    No incidents reported

    16th January 2023

    Turnitin Turnitin Issues

    Turnitin UK are currently reporting performance issues, submissions should still be possible.

    Message below from Turnitin - for further updates please see https://turnitin.statuspage.io/

    Investigating - We’ve run into some issues.

    Due to an unexpected service incident, users of Turnitin and Turnitin UK may be experiencing issues with slowness when opening Similarity Reports, and receiving errors when attempting to grade or add feedback.

    Users accessing these services via an integration may also be affected.

    We invite you to track the progress of this incident while we work to bring the service back to optimum health. Jan 16, 2023 - 02:59 PST

  • Turnitin have advised that the performance issues are now resolved.

    Update from Turnitin:

    Resolved - We’ve fixed it!

    Due to an unexpected service incident, you may have experienced intermittent access issues and slowness when opening Similarity Reports, as well as received errors when attempting to grade, or add feedback in Turnitin and Turnitin UK today. Users accessing these services via an integration may also have been affected. We are pleased to advise that service has been restored.

    The incident occurred between the following times:

    PST: January 16th 02:19 - January 16th 07:31 GMT: January 16th 10:19 - January 16th 15:31 AEDT: January 16th 21:19 - January 17th 02:31

    We regret any inconvenience this may have caused if you were impacted by today’s incident. Jan 16, 07:53 PST

    • 15th January 2023

    No incidents reported