Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

University Network

Finance & HR

Learning & Student Systems

KLE - Blackboard

Operational

eVision/SCIMS

Operational

Training Portal

Operational

Keele Mobile App

Operational

Turnitin

Operational

Playback Lecture Capture

Operational

JupyterHub

Operational

Attendance System

Operational

My Keele Journey

Performance Issues

Timetable

Operational

Printing

Library Systems

Email & Collaboration

Remote Connection Services

University Service Desk

Virtual Desktop Infrastructure (VDI)

Stickied Incidents

11th October 2024

My Keele Journey Login issues with My Keele Journey

Our suppliers are currently investigating login issues with My Keele Journey.

Maintenance

Alma & Library Search

There is scheduled maintenance for Library Search and Alma this weekend:

Estimated Start time: Saturday 12th October 2024 11pm BST Estimated End time: Sunday 13th October 2024 1am BST

Past Incidents

20th July 2023

Phones Resolved: Service Desk phone line unavailable

The service desk phone is now available.

19th July 2023

No incidents reported

18th July 2023

Microsoft O365 Some users may be unable to send Exchange Online email

This issue should now be resolved.
From MS: "We’ve identified that a change to the free/busy infrastructure resulted in impact to the Exchange online mail flow infrastructure. We’re identifying a plan to mitigate impact and restore mail flow."
Affected users may receive the following error "503 5.5.1 bad sequence of commands"

17th July 2023

No incidents reported

16th July 2023

No incidents reported