Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

11th October 2024

My Keele Journey Login issues with My Keele Journey

Our suppliers are currently investigating login issues with My Keele Journey.

Maintenance
Alma & Library Search

Upcoming scheduled maintenance for Library Search and Alma this weekend:

Estimated Start time: Saturday 9th November 2024 23:00 GMT Estimated End time: Saturday 9th November 2024 23:59 GMT

Past Incidents

30th October 2023

No incidents reported

29th October 2023

No incidents reported

28th October 2023

No incidents reported

27th October 2023

No incidents reported

26th October 2023

No incidents reported

25th October 2023

Keele Mobile App Keele App

Our suppliers are currently investigating an issue with the Keele Mobile App.

  • Our suppliers have now resolved the issue, if you are still having problems please contact the IT Service Desk.

  • Our suppliers have identified the issue and expect to resolve it shortly.

    • Attendance System Attendance Monitoring

    Our suppliers are currently investigating an issue with the Attendance Monitoring system.

  • Our suppliers have now resolved the issue, if you are still having problems please contact the IT Service Desk.

  • Our suppliers have identified the issue and expect to resolve it shortly.

    • Alma and library search currently down

    Alma and library search are currently down. Our suppliers are aware of the problem and working toward a fix.

  • Our suppliers have now resolved the issue, if you are still having problems please contact the IT Service Desk.

  • Our suppliers have identified the issue and expect to resolve it shortly.

    • Attendance System Attendance Monitoring performance issues

    Our suppliers are currently investigating performance issues with the attendance monitoring system.

  • There was an issue earlier today that caused performance issues with the attendance system that our suppliers have now resolved. You should now be able to check into your sessions using the Checkin Tile on the app.