Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

11th October 2024

My Keele Journey Login issues with My Keele Journey

Our suppliers are currently investigating login issues with My Keele Journey.

Maintenance
Alma & Library Search

There is scheduled maintenance for Library Search and Alma this weekend:

Estimated Start time: Saturday 12th October 2024 11pm BST Estimated End time: Sunday 13th October 2024 1am BST

Past Incidents

30th April 2024

My Keele Journey My Keele Journey Unavailable

We are currently investigating issues with My Keele Journey - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with My Keele Journey is now resolved, if you are still having problems please contact the IT Service Desk.

    • 29th April 2024

    Students unable to check-in and view the Timetable on the App

    We are currently investigating issues with accessing the timetable and checking into classes on the Keele app - teams are working to resolve this as soon as possible. You can still access your timetable by going to mytimetable.keele.ac.uk in a web browser.

    if you were unable to check-in due to these issues, please create an absence request using the My Absences tile using the Absence type of 'Present - Unable to check-in with device

    Our apologies for any inconvenience caused.

  • The issue with check-in and viewing timetables on the Keele App is now resolved, if you are still having problems please contact the IT Service Desk.

    • Student Printing unavailable

    We are currently investigating issues with student printers - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with student printing is now resolved, if you are still having problems printing please contact the IT Service Desk.

    • Filestores Network drive issues

    We are currently investigating issues with the network/filestores/z:drives - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with the network/filestores/z:drives is now resolved, if you are still having problems please restart your device in the first instance. If you are still then unable to access the drive please contact the IT Service Desk.

  • We are still seeing some issues with network/filestores/z:drives - teams are continuing to work to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with the network/filestores/z:drives is now resolved, if you are still having problems please restart your device in the first instance. If you are still then unable to access the drive please contact the IT Service Desk.

    • 28th April 2024

    No incidents reported

    27th April 2024

    Network Connectivity Issues

    We are currently investigating network connectivity issues on campus - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused. Please check back here for updates.

  • The network problems have now been resolved. We apologise for any inconvenience this may have caused. Should you continue to encounter issues, please restart your device and reconnect to the network.

  • Students should now be able to connect devices to eduroam. Should you continue to encounter issues connecting, please restart your device and reconnect to the eduroam network.

    We are continuing to work on fully restoring the network and will provide a further update when this is resolved.

  • Our Teams are continuing to work on resolving the network connectivity issues on campus, we will continue to provide updates on the status of this outage.

    • 26th April 2024

    No incidents reported