A number of student IT accounts are currently inaccessible.
We are currently investigating an issue affecting access to some student IT accounts.
Most IT accounts should now be restored, if you find you still cannot access your account it might mean that it will still need to update overnight. If you still cannot access the account by 9am on Tuesday please let us know.
Thank you for your patience and we apologise for the inconvenience this issue has caused.
Our Teams are working on restoring access to affected student accounts and accounts are starting to become available again, if you are still unable to access your account please continue to try throughout the day. A further update will be provided when all accounts are available again.
We apologise for the inconvenience and thank you for your continued patience and understanding.
Maintenance
Scheduled maintenance - Alma & Library Search
Upcoming scheduled maintenance for Library Search, Rialto and Alma:
Estimated Start time: Saturday 9th August 2025 23:00 BST
Estimated End time: Sunday 10th August 2025 01:59 BST
Past Incidents
5th May 2024
No incidents reported
4th May 2024
No incidents reported
3rd May 2024
No incidents reported
2nd May 2024
No incidents reported
1st May 2024
No incidents reported
30th April 2024
My Keele JourneyMy Keele Journey Unavailable
We are currently investigating issues with My Keele Journey - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused.
The issue with My Keele Journey is now resolved, if you are still having problems please contact the IT Service Desk.
