Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    8th June 2021

    Turnitin Turnitin unavailable

    Turnitin is currently unavailable - the supplier are working to resolve the issues with the system. Apologies for any inconvenience this is causing for our users.

  • Update 12:57 - Keele users are seeing a return to service

  • Update 12:25 - Turnitin have confirmed that users will see a return to service shortly.

  • Update 12:04 - It's believed this issue is as a result of issues with the content distribution network, fastly, which has also caused outages on major websites including gov.uk.

    Fastly has reported it has applied a fix which should mean a return to service shortly.

    • 7th June 2021

    No incidents reported

    6th June 2021

    No incidents reported

    5th June 2021

    No incidents reported

    4th June 2021

    No incidents reported

    3rd June 2021

    uPay app unavailable

    We are receiving reports of issues accessing the uPay app, which is used on campus for ordering food and drink and for topping up your Keele Card.

    We are working to get these issues resolved as soon as possible and apologise for any inconvenience this is causing.

  • 9.45pm 03/06/2020 - These issues have now been resolved.