Upcoming scheduled maintenance for Library Search, Rialto and Alma:
Estimated Start time: Saturday 5th July 23:00 BST
Estimated End time: Saturday 5th July 23:59 BST
8th July: CompSci lab machine service upgrade
IDS will be migrating the CompSci lab machine service to a new host system on Tuesday 8th July between 9am and 1pm. This work is being carried out to improve the security of the system and to support our digital transformation.
Past Incidents
8th June 2021
TurnitinTurnitin unavailable
Turnitin is currently unavailable - the supplier are working to resolve the issues with the system. Apologies for any inconvenience this is causing for our users.
Update 12:57 - Keele users are seeing a return to service
Update 12:25 - Turnitin have confirmed that users will see a return to service shortly.
Update 12:04 - It's believed this issue is as a result of issues with the content distribution network, fastly, which has also caused outages on major websites including gov.uk.
Fastly has reported it has applied a fix which should mean a return to service shortly.
7th June 2021
No incidents reported
6th June 2021
No incidents reported
5th June 2021
No incidents reported
4th June 2021
No incidents reported
3rd June 2021
uPay app unavailable
We are receiving reports of issues accessing the uPay app, which is used on campus for ordering food and drink and for topping up your Keele Card.
We are working to get these issues resolved as soon as possible and apologise for any inconvenience this is causing.
9.45pm 03/06/2020 - These issues have now been resolved.
